Our Limited Edition 10oz Luxury Collection is Here!

SHOP LUXURY CANDLES
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- FAQ -

How should I care for my Candles?

We LOVE this question because it means you want the best experience from our product... and so do we!

Prevent Tunneling

When you first receive your candle and light it for the FIRST TIME- you MUST let it stay lit for at LEAST 2-4 hours so that the top of the candle can melt properly across the surface! A little bit of "hang-up" on the sides is okay.

Not burning for at least a few hours on the first burn can make your candle start to "tunnel" during subsequent burns because soy wax will "remember" where it was melted to during the previous burn and it won't melt beyond that outward point.

This causes uneven melting and you won't get to experience the full extent of your candle and scent throw- and it becomes wasteful. We don't want tunneling! It's not the end of the world but it's not ideal. Proper burn times and proper wick care will make your candle last as long as possible- up to 55+ hours.

If you can't avoid blowing out the candle before the ideal time and your candle starts to tunnel, we recommend burning it as-is until the bottom and then removing the wax and using it in a warmer so that you can use up all of the amazing scent without wasting it. Just remove the remaining wax, throw the wick away and warm the wax in your warmer instead. Easy peasy.

Trim the Wick

Always trim your wicks to between 1/8" - 1/4" before re-lighting. This ensures the proper wick length so that the flame is large enough and hot enough for the "even burn" that we tested for when we developed our candles. Use good judgment to discern how short the wick should be. If the flame starts jumping rapidly or smoking- blow it out immediately and trim it down a bit more. Some "mushrooming" at the tip of the wick is totally normal. Just clip that off before re-lighting.

DO NOT LEAVE YOUR CANDLES OR WAX MELTS UNATTENDED! We cannot stress this enough! Candles should not be burned for longer than a maximum of 4 hours each burn.

Extinguishing your Candles

Blow or snuff out your candles before leaving the house. Burn candles away from pets & children and any flammable materials or curtains. We like to burn ours sitting on the stove or counter- or even on a sturdy designated candle end-table that stands away from fabrics and any other materials that could possibly go near the candle. Give your candle ample SPACE to do its thing. Never use water to put out your candles.

Wax Melts Care

Wax Melts can be warmed using tea light warmers or electric warmers. We do not recommend using any container that uses the actual burner on a stovetop. Please don't do that with ANY Wax Melts. We personally prefer tea light warmers.

!! Important !!

ALWAYS BLOW OUT YOUR CANDLES AND TURN OFF WAX WARMERS BEFORE LEAVING THE HOUSE OR GOING TO BED.

WHEN YOUR CANDLE ONLY HAS 1/4" OF WAX LEFT- DO NOT CONTINUE BURNING! THIS IS THE END OF THE CANDLE. BURNING WHEN THE WAX IS THIS LOW CAN CREATE A HAZARD!

Now it's time to discard the excess wax and wash your vessel to be re-purposed.

You can repurpose our candle vessels! Just remove the label, clean the wax residue out with hot water and soap and use it for so many things! Makeup brushes, pens/pencils, a tiny plant... the possibilities are endless!

DO NOT REUSE VESSELS FOR ACTUAL CANDLES! Each vessel/jar is to be used ONCE as a candle. Any and all repurposing is to be done by other means where heat is not part of the equation.

PRE-ORDERS

We will sometimes open Pre-Orders when items sell out of current stock. We like to do this so that we can continue to serve our customers while also gauging interest for specific scents and items. After pouring, we cure/bind our Candles for a minimum of 14 Days for the optimum scent throw. Shipping them out before this binding timeframe would yield a lackluster product and we don't want that! This means we need just a bit of time for them to be ready to ship, hence, Pre-Order status.

Turnaround times for Pre-Orders will ALWAYS be detailed within the listing of each item purchased. So, if you buy something and it doesn't say PRE-ORDER anywhere on the listing, then it's in-stock and will ship out within 3 business days as usual.

Why was my order not shipped altogether?

Sometimes your order may ship in separate packages with separate tracking numbers. This generally only happens when you order Journals, as our Journals are a standalone item and are made-to-order. They will always ship by themselves. Don't worry, though- we do NOT charge extra shipping when this happens because all Journals ship for free!

So don't be alarmed if you ordered Candles, Wax Melts and a Journal and see that your shipping email only shows the Candles & Wax Melts. Your Journal is just shipping by itself and you'll receive a separate email with tracking when it ships.

Will you have a cheaper Candle option?

YES. But- Before we explain in great detail, here are the Main Points:

1. Our Black Smoke Luxury Candles are Launching on November 13th featuring the 7 scents found within the Limited Edition Luxury Candle Collection.  

2. Smaller Clear Jars will be listed right after the Luxury Line sells out. This is so you can try our scents at a lesser price point before our main 7oz Amber Jars Candles are listed in Jan/Feb.

3. When the Clear Jars are sold out or after we start to Phase them out- our signature (permanent) 7oz Amber Jar Candles will be listed in Jan/Feb and are here to stay to become our STAPLE LINE that will ALWAYS be available.

4. Limited Edition Luxury Candles will periodically be made available. These are larger and housed within special Vessels. They will be available IN ADDITION TO our Signature 7oz Amber Jar Candles which will always be live on our website. The 7oz Amber Jar Candles will become our Permanent Line.

Let me explain- 

Luxury Vessels are a standalone Collection

Our Limited Edition Luxury Candles are their own Collection. Those are poured into special Limited Edition Luxury Vessels that will change periodically with different Collection Themes. Our Limited Edition Luxury Collection is a larger size and it's a whole vibe. They're our personal favorite but we get that not everyone can buy those. For our November 13th Fall/Winter launch, we will ONLY have 7 scents in our Limited Edition Black Smoke Luxury Vessels.

"Try Me" Jars coming right after

After the November 13th Limited Edition Candles sell out, we will post our limited run smaller Candle Collection which are poured into Clear Jars with black Screw-Top Lids. They will have the same exact formulas and scents you know and love- but at a lesser pricepoint. 

This small-batch collection will become our "Try Me" Candles that you can purchase for a limited time to try our current scents before our "everyday collection" is solidified after the New Year. They're here to allow customers to familiarize themselves with our formulas ands scents. These jars will have ALL of our scents within our scent preview and not just the initial 7.

Signature Candle Collection Coming After That

After the New Year we will have our STAPLE Candle Collection housed within beautiful AMBER JARS with screw-top lids. These will be our bread and butter and they're here to stay. So in 2026 and beyond- our 7oz Signature Amber Jar Candles will be available to purchase at all times. Alongside the Amber Jars, we will periodically list some small batch Limited Edition runs in our Luxury Vessels. You will get used to the flow of things once we settle in after the New Year.

We will also add other options as the brand grows and evolves, so Stay Tuned!

Why Soy or Soy/Coconut?

We use All-Natural Soy wax (Or Natural Coconut/Sot Wax Blends) because they're some of the cleanest, most reliable waxes available for Candle Making. Made from natural, renewable soybeans, Soy Waxes provide a smooth, creamy finish and excellent fragrance throw, both hot and cold. It burns longer and cleaner than paraffin, making it a healthier choice for your home. 

Because it burns cleaner and longer, not only is there very minimal soot, you can also get up to 55-60 hours with just a 10oz (by weight) Candle with the proper wick care. That's comparable to the Candles you may be used to that have 3 wicks but we accomplish this with a smaller candle size that burns just as long with long-lasting scent throw at the same price-point... which is why we can spend on the Higher-End Fragrance Oils instead of pouring larger sizes to overcompensate for lack of quality. The end result is our Signature 10oz Candle that performs just as well as the boring store bought ones you're used to- but ours smell better for longer and burn MUCH cleaner and safer in our stunning luxe candle vessels that you can repurpose when they're finished!

With its natural composition and superior performance, Soy is the ideal foundation for a candle you can truly enjoy. This wax is a clean burning, toxin-free wax that is high-end and reliable. We use High Grade Soy wax in all of our Candles & Wax Melt Bars because it's the best.

What does IFRA Compliant mean?

IFRA Compliant means our candles meet the strict safety standards set by the International Fragrance Association. Every fragrance we use is tested to ensure it’s safe for use in candles, giving you peace of mind that our products are both high-quality and responsibly crafted. 

The Fragrance Oils we use are "toxin-free" meaning they're clean, high-end oils that do not contain phthalates or other harmful substances known as toxic VOC's.

(Also Linked at the VERY bottom of every page)

Store Policies

Shipping Policy

All Candle items are made in and ship from Ohio. 

Journals may ship separately from Arizona or Maryland and do NOT take forever to arrive. Everything is shipped and made in the USA.

We are committed to providing you with the best possible shipping experience. We offer a few different Shipping Options at checkout but we do recommend AT LEAST choosing Priority Mail with insurance so that your package is protected for transit and you can file a claim for reimbursement should your order be lost or damaged. It's a no-brainer. Shipping glass and other fragile items requires extra packing materials and extra care, which is more expensive. We understand that we live in an "Amazon Prime" world where everyone expects free shipping but we just cannot do that as a small business at this time. Our shipping options and prices are the best prices we can offer. You pay what it actually costs us to ship. Nothing more.


Processing Time:

• We always ship within 3 business days from your order date, outside of busy seasons throughout the year. This is the norm for us.

• Orders may process and ship within 7-10 business days during the busy Holiday seasons.

Shipping Method:

• All packages are shipped via USPS Priority Mail or UPS Ground unless otherwise arranged. If you'd like us to ship using a different carrier, send us an email before ordering and we will get you sorted.

• USPS Priority Mail typically delivers within 1-3 business days after the package has been processed and dropped off at the post office, depending on the destination. This is our favorite option for shipping.

• UPS Ground typically takes 3-5 days to arrive, depending on the destination.

Shipping Insurance:

• To protect your order, all packages shipped via USPS Priority Mail & UPS Ground automatically include a minimum of $100 in insurance coverage provided by the carrier.

 If you would like to purchase additional insurance coverage for orders valued over $100, please contact us immediately after placing your order via our Contact Page or at info@Lilith-Moon.com and reference your order number. We will work with you to adjust the shipping cost accordingly.

Shipping Destinations:

• At this time, we only ship to addresses within the United States and its territories (including Puerto Rico, U.S. Virgin Islands, Guam, etc.).

• We currently do not offer international shipping. As we grow, this will change. Stay tuned.

Tracking Your Order:

• Once your order has been shipped, you will receive an email notification that includes your tracking number. If your order is split into multiple packages, you will receive separate shipping emails for each package- each containing it's own tracking number.

• You can track the status of your package directly on the USPS/UPS website, by clicking the link in your tracking email or by copy/pasting your tracking number into google.

Shipping Issues:

• Lilith Moon Candle Co. is not responsible for packages that are lost, stolen, damaged or delayed in transit once they have been accepted by USPS/carrier.

• If your package is lost or arrives damaged, please use the provided tracking number and insurance coverage to file a claim directly with USPS. We are happy to assist by providing any necessary order documentation for your claim with them. You can get your money back from the carrier, NOT US when items are mis-delivered, are stolen or arrive damaged because of the shipping insurance provided.

We do NOT issue refunds.

By completing a purchase with us, you acknowledge, are bound by and AGREE to the terms outlined within this Shipping Policy.

If you have any questions, please do not hesitate to contact us.

Thank You for Shopping at Lilith Moon Candle Co.

Returns/Refunds Policy

All Sales are Final.

We strive for complete customer satisfaction and haven't had any "issues" to date. However, please be aware that all sales made through our company are final, as each item is created in small batches and we take Quality Control very seriously.

We do not offer returns, exchanges, or refunds for change of mind or incorrectly ordered items. We do not offer refunds at all, but instead, store credit will be issued upon proper approval of item claims via the resolution email conversations and photos if it's warranted. Any shipping issues can be rectified by contacting the carrier to file a claim to get money back for damaged goods while in the carrier's possession.

It is not our responsibility to rectify shipping issues or damaged items. Those issues can be handled and rectified by filing a claim on the package because we insure every single package we ship. Let us know if you need help with this process.

To reiterate:

Any shipping issues are NOT our responsibility- We  ship with insurance included on the package. You can file a claim with the shipping partner, such as USPS in the event you have a shipping issue. If you need help with this process, please reach out and we will help you.

Exceptions for Issues or Defects:

While all sales are final, we understand that issues can sometimes arise with an order no matter who you order from. Stuff happens. If you encounter an issue with the products you received (e.g., the item is defective or otherwise inherently damaged), you must notify us within 5 calendar days of receiving your order. Any claims after this time will not be honored for any reason.

To report an issue:

1. Please contact our customer support team immediately at: 

info@Lilith-Moon.com (don't forget the DASH)

2. Provide your order number and a clear description of the problem in your email.

3. We require photographic evidence or other documentation of your issue to help us assess the claim.

Claim Assessment:

Upon receiving notification of an issue within the 5-day window, we will carefully review the claim on a case-by-case basisWe reserve the sole right to refuse any claim. Our assessment will determine if the issue warrants a resolution, which may include troubleshooting, repair, replacement, or a store credit, at our discretion, to fit the situation.

WE DO NOT ISSUE REFUNDS FOR ANY REASON. Shipping insurance will reimburse you for money spent if something happens to your order in transit. We will issue store credit for product "issues" that are found to be valid but that hasn't ever been warranted to date. 

We are not obligated to accept any claim reported after the 5-day period.

By completing a purchase with us, you acknowledge, are bound by and AGREE to the terms outlined within this Returns & Refunds Policy.

Thank You for Shopping at Lilith Moon Candle Co.